If you wish to make a claim you can email us, We will require proof to our reasonable satisfaction of all facts relevant to the claim, which will include the following:

1. for holiday cancellation claims (dog and cat cover only), we will require your vet to complete the necessary section of the claim form. We will also require the booking invoice and cancellation invoice from your travel agent.

2. for claims for your hospitalisation, we will require the claim form to be signed by your doctor or consultant. We will also require boarding kennel, cattery or rabbit hotel receipts.

3. for waiver of premium claims, we will require details of your doctor for an accidental injury or illness claim, or your former employer for an unemployment claim.

4. for veterinary fees claims, we will require your vet to complete the necessary section of the claim form. We will also require original invoices detailing the costs of treatment.

5. for European veterinary fees (dog and cat cover only),claims we will require a receipt endorsed with the address and telephone number of the veterinary surgery providing the treatment, and any other receipts and documents.

6. for veterinary fees claims, we will require your vet to complete the necessary section of the claim form. We will also require original invoices detailing the costs of treatment.

7. for theft/straying and searching for/finding your pet claims, we will require the police incident or crime number (for missing dogs), the original purchase receipt, the pedigree certificate, if applicable and receipts for any advertising costs and rewards.

8. for accidental death claims (dog and cat cover only), we will require a death certificate from your vet, the original purchase receipt and the pedigree certificate, if applicable.

Additional information may be required to validate your claim, details of which can be found in the policy document.